How We Work

From first call to launch day: transparent, collaborative, and built around your schedule

Our 4-Phase Process

  1. Discovery 30 minutes

    We work out what you need before either of us commits

    • Free 30-minute scoping call
    • You describe the problem and what you run today
    • We say honestly whether we are the right people
    • Deeper diagnosis -- shadowing your workflow, mapping processes, and costing the options -- happens in the paid technical audit

  2. Design 2-3 days

    We design a solution that fits your workflow

    • Sketch workflow diagrams together
    • Design custom screens/features
    • Choose what to automate vs. manual
    • Set realistic timeline and budget
    • Get your sign-off before building

  3. Build 1-4 weeks

    We build your solution in working increments

    • Weekly check-in demos
    • You test features as we build
    • Adjustments based on your feedback
    • Training documentation created
    • No surprise "big reveal" at the end

  4. Launch 1 day

    We deploy and train your team

    • Deploy to your domain/hosting
    • Train your team (in-person or video)
    • Provide written guides and videos
    • Monitor for first week
    • Fix any launch-day issues immediately

What Happens After Launch?

Ongoing Maintenance

We handle all updates, bug fixes, and server maintenance. Your monthly fee covers keeping everything running smoothly.

Direct Support

Text or email us directly. No ticket systems, no waiting on hold. Most issues resolved same-day.

Future Improvements

Need new features? We quote them at our hourly rates. Most small changes are free as part of maintenance.

Typical Project Timelines

Project Type Timeline What's Included
Basic Scheduling System 1 week Simple appointment booking with calendar integration
Advanced Scheduling + SMS 2 weeks Online booking, automated reminders, provider matching
Full Service Platform 3-4 weeks Scheduling, payments, customer portal, inventory, reporting
Complete Custom Solution 4-8 weeks Multiple integrations, custom workflows, advanced features

Ready to Get Started?

The first 30-minute call is free. We will tell you what we think you need, including when that is nothing from us.

Need the diagnosis before the build? Start with the $2,500 technical audit.

Book a Scoping Call